FREQUENTLY ASKED QUESTIONS

LOCATION

What is the nearest International Airport to Grecotel Corfu Imperial?
“Ioannis Kapodistrias” International Airport (CFU) is the nearest international airport to Kommeno Peninsula where Grecotel Corfu Imperial is located.

How far from Corfu Town and Corfu International Airport is the hotel located?
- To Corfu Town: 12km (approx. 30 minutes)
- To Corfu Airport “I.Kapodistrias”: 14km (approx. 40 minutes)

What are my transfer options from the airport to the hotel?
Guests staying in Grecotel Corfu Imperial make book a variety of luxury private transfer according to their reservation applicable charges might be occurred. 
Reservations department would be pleased to assist. E: [email protected]    

What is the weather like in Corfu?
Please be advised that the The climate of Corfu Island is Mediterranean, with mild, rainy winters and hot, sunny summers. The daily average temperature ranges from 9.5 °C (49 °F) in January to 25 °C (77 °F) in August.
From mid-March to May, the climate is mild and the rains are gradually become rarer.
From June to August, it almost never rains and the maximum temperature can reach 35/36 °C (95/97 °F), especially in July and August. Luckily, sea breezes blow, providing relief, at least when the heat is not excessive, and in any case, you can cool yourself in the sea.
In September and October, there may still be some rainy days. Even when it rains, it is very unlikely to rain for days to an end but during the day or night leaving plenty of time to engage in indoor and outdoor activities in the resort or around the island.

What are the parking options at the hotel?
There is a parking area in the hotel premises as well as a valet service.

What Time Zone is followed in Corfu, Kerkyra Island?
Greece Time is +2 GMT.

BOOKING & PAYMENT

Will I get the same benefits as mentioned on the website offers, if I book directly with the resort?
You will get the same offers, benefits as well as inclusions as what is mentioned on the website if you prefer to book directly with resort. To contact the resort directly, please send an email to: [email protected] or call: +30 26610 88400.

What is the payment and cancellation policy of the resort?
Pre-payment is required in order to guarantee reservations. How far ahead the payment is required and how far ahead you can cancel the reservation free of charge will depend on your stay dates and the offer under which you have booked.

What is the covid-related cancellation policy of the resort?
Under the below circumstances, will waive the cancellation charges and the deposit we have received can be used towards a future stay with the dates subject to blackout periods and availability.
1. If there is an official travel warning for the destination advising no travel to Corfu.
2. The guest’s point of origin or the destination is in lock-down.
3. If a guest tests positive for COVID-19 prior to arrival guaranteed by official test results.
4. Airline schedule changes (and subsequent reservation amendments)
5. Due to health or quarantine restrictions at guests point of departure or at the resort destination that restrict client from traveling to the resort destination,

How do I pay for my reservation?
Once your reservation is complete, the reservations team will send you a secure online payment link though which you can settle the payment via your credit card. Alternatively, we do accept bank transfers as well.

What are the payment methods while on the island?
Credit card/Debit Card payment as well as Cash payments are accepted on the island. As for credit cards VISA, American Express, MasterCard, Union Pay, Discover, JCB and Diners club are accepted. For Cash payments, Euros (up to 500€ are accepted)

TRANSPORTATION

What is the standard mode of Airport transfer to Grecotel Corfu Imperial?
Grecotel Corfu Imperial organizes Luxury private Transfers for Arrival & Departure from and to Ioannis Kapodistrias International Airport for all guests. The journey will be approximately 40-minutes to access the resort from the Airport. 

What types of vehicles are used for the airport transfers?
Our Luxury Transfers are private or semi-private according to the reservation terms. 
Vehicles we cooperate with are upon request:
Up to 3 passengers: TAXI SEDAN, MERCEDES E-CLASS, EQS 450 Plus 
From 4-14 passengers, MINI VANS: MERCEDES VITO, V-CLASS, SPRINTER

Is there a luggage limit for the Luxury Speed Boat Transfers?
A Baggage allowance of 20kg checked luggage and 5kg carry-on luggage per person will be provided for the transfer journey. However, it is not strictly enforced on our guests. Should the luggage exceed the mentioned limit, no additional charges are levied on extra luggage, unless and additional private vehicle is required just for luggage.

Is there a waiting time for the transfers to the resort?
Shared luxury transfers are scheduled in line with international flight arrival times to Ioannis Kapodistrias International Airport. Please expect a waiting time of 30 to 60 minutes, as this is shared with other guests. Alternatively, private transfers are available upon request for an additional fee.

Is it possible to arrange Sea Transfer?
It is indeed possible to arrange either Sea transfer to Grecotel Corfu Imperial in combination with a taxi or a minivan to the designated meeting point in Corfu Town from the Airport. The trip will take roughly 15 – 20 minutes in the sea.

How can Corfu Town be reached?
•    The hotel offers a Complimentary shuttle bus service to Corfu Town two to four times per day (pre-booking necessary, limited number of seats available, the schedule is based on seasonality).
•    Luxury Sea Transportation are available with extra charge.
•    Taxi order is available 24/7 at the reception (waiting time from 10 - 30 minutes)
•    With a rental car/motorbike, available option at the concierge desk
•    E-bikes & e-Scooters available at the hotel

DINING AND MEAL PLANS

Are all the restaurants operational?
Depending on seasonality the operation schedules of the restaurants may vary.

What is included in the Dine Club Half Board meal plan?
an exciting half board dining concept with many options and extra advantages, including credit in selected restaurants in Grecotel Resorts around Corfu, two free à la carte dinners per week and free dining for kids. 
The Dine Club Half Board meal plan

BREAKFAST
A stunning variety of choices, ranging from the lavishness of American-style buffet to the elegance of exclusive à la carte options with local delicacies.

LUNCH (in place of dinner)
buffet-no extra charge at Mon Repos Restaurant or à la carte at Trattoria & Wine Bar Casual Italian with a 20€ credit allowance per adult & 10€ per child (reservation required)

DINNER
buffet-no extra charge at Mon Repos Restaurant 
or
Choice of participating à la carte restaurants
with credit allowance of 20€ per adult & 10€ per child, reservation required.
+ Free one à la carte dinner
at a restaurant of guests’ preference (once for every 7 nights stay, dedicated menu, reservation required).
+ Free one dinner at Danilla Village
A culinary experience at a 1930 Corfiot Village Replica, offering diverse seasonal dishes (once for every 7 nights stay, dedicated menu, reservation required).

KIDS GO FREE
Αn ALL IN-Dining experience for children as part of the Dine Club programme.

COMPLIMENTARY TRANSPORT
Complimentary luxury sea transfers between the Corfu Kommeno resorts (available from 15/05 until 15/10).
Complimentary transfer to Danilia Village, per dinner reservation (according to the hotel’s scheduled routes, with sharing shuttle).

What are the meal options for Children?
Children below 12 years can dine for free at the Tasty Corner Lunch from 12:30-14:00
All Restaurants have available Kids Menus. Children aged over 12 years old are considered as adults.

Do you have Baby food meal plan?
0-1 toddlers will have arranged their baby food as you wish. Please contact the Restaurant Manager or your Guest Relations Manager to order in advance. Our staff is happy to lend a hand with warming baby bottles or baby food. 

Do we need to book the restaurants in advance?
It is recommended to book restaurants a week prior to the arrival date in order to ensure the availability.

Can we book restaurants prior to arrival?
If your stay is in Grecotel Corfu Imperial, you can book the restaurants within 10-15 days prior your arrival either through our Grecotel App or by contacting our Guests Services Team via email or our WhatsApp Concierge which will be found through our Grecotel App.

Is there any dress code for the Restaurants?
We follow a resort-casual dress code during dinner time at all our restaurants. 
Swimwear and flip-flops are discouraged at all our restaurants.

Can we arrange a Private Dinner?
We can arrange Private Dinners on different picturesque locations and with beautiful set ups on the Peninsula.

ACCOMMODATION

What are the Check-In and Check-out Hours?
Check-out: 11 AM
Check-in: 3 PM

What should I have with me upon the check in?
Your ID card or Passport and the credit card you have used to book your reservation.

Is it possible to enter my room prior to check-in?
If the room is unoccupied, the hotel may approve earlier entrance. However, if you are planning to arrive early in the morning and you want to ensure that the room is ready, we suggest that you book an additional overnight prior to your arrival.

May I use the Hotel’s Facilities before my check-in or after my check-out?
All the Hotel’s Facilities are available to Grecotel Corfu Imperial guests to be used by the time you arrive in the hotel.

If I arrive before my check-in time, can I drop my bag somewhere?
Corfu Imperial provides you a luggage area where you can safely store your luggage and personal belongings.

Is it possible to have a confirmed late check out?
A day before your departure a late check out may be confirmed at the reception. There are different options with applicable charges to choose according to the availability the resort shall have. However, if you are planning to depart rather late and you want to ensure that the room would be possible to be kept, we suggest that you book in advance an overnight with your reservation.

What is the environmental tax am I obligated to pay it?
An environmental fee, defined as Climate Crisis Resilience Fee, of €10,00 per room per night is applicable by law, payable by the guest directly at the hotel upon check out.

Can we have twin beds in the Deluxe, Panoramic or Cruise Guestrooms Sea View of the Main Building?
Yes, the king size bed can be separated in 2 twin beds. Deluxe Guestroom, Panoramic, Cruise, Deluxe Bungalows Sea View and Swim Up Bungalows have this feature of twin beds available upon request. Kindly inform us about your wish prior your arrival.

Is there a coffee or tea in the room?
All rooms are equipped with Tea & Coffee Facilities, Nespresso coffee machine and capsules (2 capsules complimentary daily, daily replenishment instant coffee and tea), let us know if you wish to have fresh milk for tea.

Is it possible to accommodate 2 Children in a 2-Bedroom Beachfront Villa Private pool?
We can accommodate 2 children or 01 child and 01 infant in additional to 02 Adults in a 2-Bedroom Beachfront Villa Private pool. We can provide 1 x extra bed and 1 x double bed if twin beds are prior requested or 1 x double bed and 1 x Baby cot in the villa. 
Children aged over 12 years old are considered as adults.

How much do you charge for an extra child in a Villa?
Should the villa occupancy allow to accommodate the children in the villa, children who are 12 years old and below will be able to stay on complimentary basis.

What is the size of the extra bed?
All our extra beds are 78 inches (200 cm) in length and 35 inches (90 cm) in width and can accommodate an extra person should the room occupancy allows to be accommodated.

Is it possible to arrange 2 x Villas next to each other?
If the booking is made in advance, we can certainly arrange two or more villas next to each to other or the closest as possible according to the type and availability.

Can you confirm a certain room number or location?
A request can be made once the reservation is confirmed. We shall do our utmost to accommodate the request as per availability.

How far are the Roc Villas from the Beach?
The Roc Villas are located on the northern side of the resort have their own private wooden deck directly to the sea, are located a few steps away from the main beach.

Which Villas are the most private?
While all of our villas offer a decent degree of privacy, our Rock Villas, Palazzo di Lago, the 2-Bedroom Waterfront Villas, the 3 Bedroom Dream Villas, Palazzo Imperiale and the Medusa Estate options offer the highest degree of privacy as these villas are located on exclusive spots. Privacy fences can be placed on the Villas upon request to further enhance the privacy.

Can there be twin beds in the Two Bedroom Waterfront Villas?
Yes, the king size bed can be modified in 2 twin beds in the second bedroom of the 2-Bedroom Waterfront Villa.

How many bathrooms are there in the Villas?
All our villas have one bathroom for each bedroom, additional wc may be available according to the Villas layout.

Do we have a dedicated butler if we book a certain room type?
Yes, you will we have a dedicated Essentialist (butler) if you have booked the Royal Pavilion, Palazzo Imperiale, Palazzo Libro d’Oro, the Medusa Estate depend on your stay dates and the offer under which you have booked.

How often are the bed sheets and towels changed?
Implementing measures of natural resources management with the aim of improving the local environment, bed sheets and towels are changed after the second day of your stay. However, in case you want them to be changed daily, you may place the designated label in the room.

Does the hotel provide Iron & Ironing board in the room?
Iron and ironing boards are available for our guests and can be delivered in their room for a limited length of time for security reasons.
Ironing Service is also available with an extra charge.

Is there a safety deposit box in the room?
All room types offer a safety deposit box.

What plug adapter do I need to bring with?
The power plugs and sockets in the hotel are of type C. Type C consists of two round parallel pins while the wall plug has two holes where it is connected, the standard voltage is 220 V.

Is there an exchange office at the reception desk?
No, you may exchange cash notes at the airport in Euros.

Is there an ATM machine in the hotel premises?
There is an ATM machine located on the lowest level of the hotel’s Main Building.

Is the hotel accessible to Mobility Impaired Guests?
Not all departments are accessible to guests in wheelchairs. However, there are ramp sections beside most of the steps in the hotel.

Are pets allowed in the hotel?
Small pets cats and dogs(?) up to 8kg are permitted in certain Villas with their own private garden, terms and conditions are applied the resort has to be contacted in advance.

WELLNESS

Do we have to book the spa in advance?
It is recommended to book Elixir Beauty Spa treatments a week in advance in order to guarantee the preferred timing.

Do you have Male Therapists?
We do have Male therapists at Elixir Beauty Spa.

Do you have a salon at the SPA?
We do have a salon at the Elixir Beauty Spa.

Do you have a Sauna, do I have to book?
We do have 2 sauna rooms in our Elixir Spa no reservation prior is required. 

Do you have a Gym?
We have a very well-equipped gym.

Do you have a medical facility on the island?
We do have a public hospital, two private clinics on the island, along with an assigned 24/7 on call Resort doctor.

KIDS CLUB

Do you have a kid’s club?
We have a very well-equipped Children’s creative and educational facility called Grecoland.

What age is allowed in the kid’s club?
Children between ages of 04 – 12 years old will have complimentary access to the Grecoland kids club. Children who are 3-years old and below will also have access to the Grecoland kids club with the presence of a parent or a guardian. Alternatively, babysitting service can be booked for children who are 3-years old and below.

Is it possible to book babysitting service?
Babysitting service can be booked with the below prices and terms and conditions.
Prices;
1 child: Normal hours (8am – 22:00 pm): € 35 per hour
Extended hours (22:00pm – 8:00am): € 50 per hour
2 children: Normal hours (8am – 22:00 pm): € 45 per hour
Extended hours (22:00pm – 8:00am): € 60 per hour

•    Guests are required to book baby-sitting services 24-hours in advance, and they may do so via the Guest Services Team.
•    All bookings are for a minimum of 1 hour and follow with 1-hour increments. For example, if the babysitting lasts for 1.30hrs the guest will be charged for 2 hrs.
•    If baby-sitting services are required for more than 3 hours, the babysitter can avail one meal from in-villa dining which will be charged to the guest.
•    For children below the age of 2, we allow one babysitter per child and for children above the age of 2 years, 2 children per babysitter at a time.
•    Each babysitter is assigned to a single room/villa.
•    Rates and taxes are subject to change without prior notice.
•    The babysitter is chosen on best availability. We are not able to guarantee any specific requests such as gender, language or a specific Teammate. Teammates from Grecoland are available for babysitting duties outside of operational hours.

ACTIVITIES

What Types of Water Sports Activities do you have?
We do have both non-motorized as well as motorized Water Sports activities. 
With our Atlantis Watersports school, you can learn water-skiing and wakeboard, rent glass-bottom canoes, SUP, surf-bikes and pedaloes or space buggies, feed the fish by playing biodegradable mini golf, have fun on the coast with banana, airstream, u-slider and rings, or go extreme with parasailing and e-foil.

Are there good diving spots near Grecotel Corfu Imperial?
In Grecotel Corfu Imperial we have our Scuba Diving center on the resort, our cooperators of Amphitrite Diving center will arrange dives according to your level of experience children above 8 years of age may join and learn the secrets of the depths of the Ionian Sea.

Do you do Excursion boat trips?
We do have different types of boat trips a wide option of boats from self-driven to yachts to enjoy the sea breeze of the Ionian emerald waters, cruises and experiences, snorkeling excursions, fishing, as well as available at Grecotel Corfu Imperial Concierge Team ready to provide you plenty of information to plan the trip of your dreams.

Is there a House Reef nearby Corfu Imperial?
We do have a lively house reef with numerous species of marine life, we have sponges, corals and many mores little creatures growing on our turtle!!

Do we have to pre-book Watersports, Scuba Diving and Excursions?
We recommend to book Excursions a week prior to the arrival date to ensure availability. Soon after your arrival will also be possible to explore options and suggestions with our concierge team. For Scuba diving, your in-person presence is required during the booking process, hence, this can be done upon arrival. As for the watersports no pre-booking is required.
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